At MusicMaster, we take customer technical support very seriously. Our team of Music Scheduling Consultants is here to make your MusicMaster experience a positive one. MusicMaster for Windows customers are assigned a dedicated Music Scheduling Consultant to personally serve their operation, and oversee their support needs. You can reach your dedicated consultant, or one of our others, at any time 24/7. If you would like to confirm your assignment, please contact our main office at 800-326-2609 or e-mail support@mmwin.com.

Client Support Center

The Client Support Center is where registered MusicMaster users can go to download the latest version of MusicMaster, view training videos, or contact our support department for assistance.

Click here to access the Client Support Center.

E-Mail Support

MusicMaster for Windows Email Only Support is offered to our clients free of charge. If you are operating on a budget or confident enough to handle most issues independently, this may be a viable option. We promise to respond to your question within 24 hours or the next business day. However, our goal is to get you the answers you need as quickly as possible.
support@mmwin.com

Internet-Based Support and Training

We also offer Internet-based training and support sessions using GoToMeeting software. This service allows us to demonstrate program functionality in a way that allows you to watch the screen on our computers. We can also set up a session that allows our support staff to view your screen, in the event you wish to demonstrate an issue for them. This option is included for all users with a MusicMaster support plan at no additional fee. Once you have set up an on-line session with your rep, you just need to return to this screen and enter the assigned meeting number in the box below.